Returns, handled with the same care.
In cross-border care commerce, the way back for a product should be just as clear. Here are JOJU CARE's return conditions and how the process works.
01How to startPlease request your return within 7 days of delivery via “Contact us” for the relevant order in My Page. If there is a problem with the product, such as damage or a wrong item, sending photos with your request helps us check it faster.
02When JOJU CARE covers the costIf the product was damaged in transit, differs from its description, or was delivered in error, JOJU CARE arranges the return and covers the return shipping. We refund the full product price and the shipping you paid when you ordered.
03Returns for a change of mindIf the product is unopened and in resalable condition, you can request a return within 7 days of delivery. International return shipping is paid by the buyer. Fresh food cannot be returned for a change of mind due to its nature, and hygiene products and general food can be returned only if unopened.
04How refunds are madeOnce the returned product has been checked, we refund you to your original payment method. Amounts paid with Joju Point are restored to your Joju Point balance.