Returns, handled with the same care.
International care commerce needs a clear way home for a product too. Here is how returns work at JojuCare.
01How to startOpen the order in My page and send a return request through Contact within 7 days of delivery — photos help us move faster.
02When the cost is on usDamaged in transit, different from the listing, or wrongly delivered — we arrange the return and refund the full amount, including shipping.
03When you change your mindUnopened products in resalable condition can be returned within 7 days; international return shipping is paid by the customer. Personal-care and food categories can be accepted only unopened, for everyone’s safety.
04RefundsOnce the return is checked in, refunds go back the way you paid — JJP point payments are restored to your point balance in full.